Frequently Asked Questions
Shipping
How long does shipping take?
Standard US orders arrive in 5–10 business days.
Do you ship internationally?
Yes! We ship to Canada, the UK, Australia, and many more countries. International orders typically arrive in 10–20 business days.
How do I track my order?
Once your order ships, you'll receive a tracking number by email.
Products
Are your joint supplements safe for all dogs?
Our Hip and Joint Chews are formulated for adult and senior dogs. Always check with your vet if your dog has existing health conditions.
What size orthopedic bed should I get?
Measure your dog from nose to tail when lying down and add 6–12 inches. Medium fits dogs up to 40 lbs, Large up to 70 lbs, XL up to 100+ lbs.
How do I clean the dog bed?
Remove the cover and machine wash on a gentle cycle with cold water. Air dry or tumble dry on low.
Returns and Refunds
What is your return policy?
We offer a 30-day satisfaction guarantee. Contact us at sales@graysnotco.com and we'll make it right.
My order arrived damaged — what do I do?
Email us a photo of the damage and your order number within 7 days of delivery. We'll send a replacement at no charge.